Product Support

WE STAND BEHIND OUR SOLUTIONS 

OuterFactor® products are backed by a limited lifetime warranty. If you need assistance, submit a service request below. Our support ream responds to all tickets within 24 business hours.

Ready to connect?

Book a meeting with our sales team.

Whether you are deploying phones and tablets in healthcare, public safety, field service, or retail, OuterFactor's sales team will connect you with the right authorized reseller. Get cases, screen protectors, and power accessories configured for your fleet.

Deployment Resources

HOW-TO VIDEOS

Ascend, Element & Workforce Case Installation & Disassembly

Ascend

Element

Apple

Element

Samsung

WorkForce
iPad Cases

Apple

WorkForce
Tablet Cases

Samsung

OnGuard Screen Protector Installation & Disassembly 

OnGuard
Screen Protector Removal 

OnGuard
iPhone Screen Protector 

Apple

OnGuard
iPad Screen Protector 

Apple

OnGuard
Samsung Phone
Screen Protector

Samsung

OnGuard
Samsung Tablet
Screen Protector 

Samsung

WorkForce Accessory Installation & Disassembly

WorkForce
Shoulder Strap

WorkForce
Hand Strap

Instructions:

Care Instructions

Logo Care Instructions